Service Update • Friday, Nov 13, 2026
● Systems Back Online
Email & Online Meetings Back Online: We Are Catching Up ASAP
Oki, Tansi, Danit’ada, Aba Washded, Taanishi, Hello Relatives. Good news in this AFCC service update: our email and online video meeting tools are back online this morning, and our team is working through messages across all programs.
After Thursday’s wider Microsoft outage across North America, our email and online video meeting tools are back up and messages are flowing into our inboxes again. Because emails from the outage arrive in waves, we cannot be 100% certain every single message sent yesterday has landed yet.
Every message from our community matters deeply to us, and you are never ignored. Across Housing, Outreach, Elders, Youth, Justice, Culture, and Community Services, our team is replying to messages ASAP during Friday office hours (8:00 AM to 2:00 PM) and into Monday morning.
Good to Know
- In-Person Programs Are On: Regularly scheduled in-person programming is running as planned.
- Not Sure If Your Email Landed? Because yesterday’s emails are still trickling in, feel free to send a quick follow-up note or give us a call if you want to be sure we got your message.
- Online Meeting Links: Video meetings are back up, though calendar links may take a little while to finish syncing.
Across All AFCC Programs
- Waiting on a Reply? Our staff are actively working through incoming messages and will reply ASAP.
- Missed a Virtual Meeting Yesterday? Your time is valued. Our team will reach out ASAP to reconnect and pick a new time that works well for you.
Calling Us by Phone
- Thank You for Your Patience: Because more relatives are calling while inboxes catch up, our phone lines may be busier than usual today.
- Leave a Voicemail Anytime: If we miss your call at (403) 270-7379, please leave your name and number and we will call you back ASAP.
If you or a relative need immediate support outside regular office hours, these free, confidential 24/7 Calgary and Alberta lines are always open:
- 211 Alberta (24/7 Community, Housing & Basic Needs): Call or text 2-1-1, or visit ab.211.ca.
- Distress Centre Calgary (24/7 Crisis & Emotional Support): Call or text (403) 266-4357.
- Hope for Wellness Helpline (24/7 Indigenous Support): Call 1-855-242-3310 or chat online at hopeforwellness.ca.
- Emergency Services: If you or someone else is in immediate danger, please call 9-1-1.
Our main phone line at (403) 270-7379 is open during regular office hours (Monday to Thursday, 8:00 AM to 4:00 PM; Friday, 8:00 AM to 2:00 PM). Phone lines may be extra busy today while inboxes catch up, so please leave a voicemail and we will call you back ASAP. Explore our AFCC Services Directory, Volunteer Hub, or Contact Page anytime. Many Nations. One Family.